Refund policy

Return Policy

We want you to be happy with your purchase from 3DSyrup. Returns are accepted within 30 days of delivery. Because our products include multiple components — printed parts, hardware, and cases — refund eligibility also depends on the condition of the item when it's returned to us:

• New, unused, in original packaging: Full refund.
• Used, missing original packaging, or showing minor signs of use: Refund minus a 20% restocking fee to cover inspection, repackaging, and any components that need to be replaced.
• Damaged, incomplete, or showing significant wear: We reserve the right to deny the refund or offer store credit only, at our discretion.

All returns are inspected upon arrival to determine condition before a refund is processed. If you have questions about whether your item qualifies, reach out before sending it back — we're happy to help.

Our return system may automatically apply a standard restocking fee. However, final refund amounts are determined after physical inspection and may be adjusted — including denial of refund or store credit only — based on the condition guidelines above.